Who we are

Experts in medical communications

We are a highly experienced, flexible medical communications team, operating at a higher level and lower relative cost than traditional agencies. Having spent the first part of her career in such agencies, our founder Tracy Willmott created TW1 to offer an alternative for clients looking for high-level, experienced services at a competitive cost.

Our Founder

Tracy Willmott

Established in 2013, TW1 was founded by Tracy Willmott.

Tracy has over 20 years of experience in medical communications, medical education and meeting facilitation.

Since 2013, TW1 has gone from strength to strength, expanding capabilities and building a team of people who share our values and commitment to deliver exceptional work.

Our approach

Trusted partners

We offer forward-thinking, strategic approaches and develop detailed, well-considered project scopes that deliver against targets and are within budget.

Despite our attention to detail and planning, we are creative, agile and responsive to unforeseen circumstances and evolving environments. Our programmes and projects include measurable objectives and clear reporting structures, without clutter and unnecessary administration. We provide detailed project estimates and timelines and confidently manage projects from end to end.

Our team is compliant with Pharmacovigilance practices, ABPI / EFPIA Codes of Practice, adaptable to Global requirements and adherent to General Data Protection Regulation. 

Our values

Our values sing out through our most recent (2022) client testimonials. If you really want to know what we are about and what it will be like to work with us, read below…

What our clients think



Global Senior Medical Manager

Meeting people and professionals such as TW1 is not frequent when you are looking for a trusted partner to kick off any Medical Affairs project. You feel in a very safe position throughout the whole journey based on their passion, dedication, detail-oriented, customer focus, and proactivity. TW1 knows very well how this game works! Thanks for creating this wonderful synergy and achieving remarkable milestones together.


Senior Medical Manager

I have worked with TW1 on several projects with successful outcomes. Tracy and her team have always been collaborative, driven and detailed. When faced with challenges on a project, the team has gone above and beyond their responsibilities to provide solutions and ensure milestones are met. I have enjoyed working with TW1 and strongly recommend them because you will be in trusted hands. 


Senior Marketing Manager

I’ve worked on several projects now with TW1 and they are exceptional at what they do. They become an extension of your team, effectively managing the project and stakeholders with apparent ease. The regular updates and excellent comms kept me confident that the projects were on track and the end results exceeded our expectations. On top of all this team are great fun to work with and make even tough projects enjoyable.


Senior Product Manager 

TW1 have helped to deliver a number of key strategic projects for our new launch brand. These projects have included the generation of customer insights to help shape our launch messaging and the development of assets which have involved engaging with healthcare professionals internationally, with all the logistical challenges that this brings. TW1 have excelled in not only delivering final assets of high quality but also in challenging our own thinking during the planning progress and building strong relationships with key external experts.


Associate Director – Marketing

I have worked with TW1 for the last 5 years on many projects and always consider them to be part of the team. They always challenge our strategy, thinking & sometimes tactics to improve our offering for our therapies & for our customers and patients. TW1 are truly an agency like no other medical education agency & one that I would highly recommend.


Medical Liaison Manager

I had the pleasure of being a client of TW1 over a number of advisory boards and a product launch. Tracy and her team’s expertise, flexibility, collaborative approach and attention to detail make TW1 stand out from the crowd. They also bring new ideas and creative ways to maximise engagement and outputs, and throughout each of the projects I felt that I was in very safe hands—from start to finish. I would highly recommend TW1 and am very much looking forward to collaborating on future projects!


Associate Director - Medical

Tracy and the team at TW1 are a dream to work with – their unique blend of disease area knowledge and seamless project management make the most complex projects possible. Working with TW1 increases my team’s productivity and enhances our external impact. I honestly don’t know what I’d do without them!